FREQUENTLY ASKED QUESTIONS
- At Create Sirius Art, we can laser engrave a wide range of items, including but not limited to wooden signs, cutting boards, glassware, and personalized gifts.
- The duration of the laser engraving process depends on the complexity of the design and the size of the item. Typically, our turnaround time is between 1 to 2 weeks.
- Yes, we love creating custom designs! Feel free to reach out to us with your ideas, and we'll work with you to bring your vision to life.
- We specialize in engraving on materials like wood, glass, acrylic, and metal. If you have a specific material in mind, just let us know, and we'll let you know if we can work with it.
- Absolutely! We have special pricing options for real estate agents and businesses purchasing our products as closing gifts in larger quantities. Please get in touch with us to discuss your specific needs.
- Certainly! We have a portfolio of our past projects on our website to give you an idea of our craftsmanship and the quality of our work.
- You can place an order directly through our website by selecting your desired item, customizing it if needed, and completing the checkout process. If you have any questions or need assistance, feel free to contact us, and we'll guide you through the process.
We take pride in creating custom laser-engraved items tailored to your preferences. If, by any chance, there is an error on our part, or if your item is damaged during shipping, we are committed to making it right for you. Here's how our return and refund policy works:
Mistakes or Shipping Damage: If you receive an item that has an error due to our mistake or is damaged during shipping, please contact us within 7 days of receiving your order. We will arrange for the return of the item at our expense. Once we receive the returned item, we will promptly recreate and ship a replacement to you at no additional cost.
Returning the Original Item: In cases of mistakes or shipping damage, we kindly request that you return the original item to us within 14 days. We will provide instructions on how to do this. Once we receive the original item, we will start the process of creating a new one for you.
Quality Assurance: Before shipping your replacement, our team will thoroughly inspect the new item to ensure it meets our quality standards.
Customer Responsibility: We appreciate your understanding that we can only process returns and refunds for errors on our part or shipping damage. Since each item is custom-made, we are unable to accept returns for personalized items due to changes of mind or personal preferences.
Preventing Abuse: Our aim is to provide excellent service while preventing any misuse of our return policy. By requiring the return of the original item, we ensure fairness in our process.
- Yes, absolutely! We take pride in crafting each and every item to order, ensuring that it reflects your unique preferences and requirements. Whether you choose a design from our premade collection or request a custom creation, rest assured that your item will be custom made with attention to detail.
